Terms of Service

This is the agreement between you and The Simply Initiative when you use something we built. Using it means you accept it.

We are an Australian business. These terms are governed by the law of Queensland, Australia.

What you get

An account, and access to whatever your plan covers. One account works across everything we build.

We will keep things running and reasonably available. We are not going to promise they will never be down, because that would be a promise nobody can keep. When something breaks, we fix it.

Your account

You need a working email address and you need to confirm it. Keep your password to yourself. What happens under your account is your responsibility.

You need to be at least 16.

If you think somebody else has got into your account, tell us.

What you cannot do with it

Do not use anything we build to break the law. Do not go after another person's data. Do not attack the service, overload it, or go poking at it. Do not resell access. Do not upload things you have no right to.

If you do, we may suspend or close your account. Where we can, we will tell you first and give you a chance to make it right.

Your data is yours

You own what you put in. We hold it to run the product for you and for nothing else. We do not sell it, we do not share it for advertising, and we do not use it to train anyone's model.

You can get a copy of it whenever you like, including after a subscription ends. The Privacy Policy explains how.

Paying

Some products have paid plans. If you are on one:

• The price and what it covers are shown to you before you subscribe.
• Payment is handled by our payment provider. We never see your card number.
• Annual plans are charged once a year, monthly plans once a month.
• Subscriptions renew until you cancel them.

Cancelling

Cancel whenever you want, from your account. It stops the next charge. It does not cut short the period you have already paid for, so you keep access until that runs out.

No cancellation fee, no exit interview, and no offer engineered to keep you. You will never have to email somebody to leave.

Refunds

Full refund within 30 days of a charge, no questions. Ask and you get it.

After that we may still refund part of a charge depending on what happened. Ask us and we will look at it.

If a payment fails

We will retry for 21 days and your access does not change while we do. If nothing goes through in that time the subscription cancels and the product becomes read only. Your data stays and you can still get a copy of it.

If a price changes

We will tell you before it takes effect and you will have the chance to cancel first. A price change never applies to a period you have already paid for.

Trials and free access

A trial gives you the product for a while at no cost. When it ends the product goes read only until you subscribe. Your data stays and you can still export it.

We give free and discounted access to not-for-profits and community partners. That is a gift rather than a sale, and we may end it with reasonable notice.

Products still being built

Something marked beta is not finished. It may change, break, or lose a feature you had got used to. Tell us when it does. We will not start charging you for a beta without saying so first and asking you to agree.

AI features

Some things a product does are answered by an AI model, and where that happens the product says so. The companies involved are named in our subprocessor list.

AI output can be wrong. A product that reads something for you can misread it, and a product that talks a decision through with you is producing a discussion rather than a verdict. Check the result before you act on it.

Nothing we build is financial, legal, tax or professional advice. We are a software company. Decisions about your money are yours, and where they matter, talk to somebody qualified.

Closing your account

You can close it whenever you like. We will delete your data apart from the payment records tax law makes us keep, and the Privacy Policy sets out exactly what that means.

We may close your account if you break these terms, if you do not pay, or if we stop offering something. Unless you have broken the terms, we will give you reasonable notice and time to get your data out.

What we are responsible for

We will provide what we build with reasonable care and skill.

Nothing here limits your rights under the Australian Consumer Law. Where those rights apply, they apply, and nothing in this document takes them away.

Beyond what the law requires, we are not liable for indirect or consequential loss, for lost profit, or for a decision you made while using something we built. Where we are liable and the law allows a limit, the cap is what you paid us for the product the claim is about, over the twelve months before it. Paying for more than one of our products does not raise the cap on any of them.

We are not responsible for a failure caused by something outside our control, including your internet connection, your bank, or a third party we depend on.

When this changes

The date at the top moves when the text does, and every version is kept. If a change affects your rights or what you pay, we will tell you before it takes effect.

If you do not accept a change, cancel. You will get a refund for any period you have paid for and will not use.

Contact

The Simply Initiative
admin@thesimplyinitiative.com.au